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The Quiet Power of Post-Discharge Follow-Up Calls—Cutting Readmissions Before They Happen
Hospitals pour resources into robotic surgery suites and predictive analytics, yet a simple phone call within 48 hours of discharge may deliver a bigger return on patient health—and the bottom line. Done well, post-discharge outreach catches medication mix-ups, clarifies wound-care instructions,...
Building a High-Performing Call Center Team: The Key to Better Customer Experiences
In today's competitive business landscape, providing exceptional customer service is more than just a goal–it's a necessity. One of the best ways to ensure your contact center is providing the best possible support is by investing in effective training for your team. After all, your call center...
Harnessing the Power of Nearshore Solutions to Elevate Customer Experience
Modern businesses face intense pressure to provide fast, consistent, and cost-effective customer experiences. Traditional outsourcing models, which often span vast geographic and cultural distances, may not always deliver the results companies seek. For those looking to optimize their approach,...
A Good Corporate Communications Consultant Doesn’t Have to Be a Permanent Employee
If you own a business with a corporate communications department, you might find yourself in need of temporary help at certain times of the year. If you do, don’t panic because there are companies that can provide you with the perfect experienced corporate communications consultant who can work...
Vital Reasons to Use Avaya PBX Support from Chicago for Your Company
You count on keeping in contact with your vendors and clients to bring in money to your company. You need them to be able to reach you if and when needed and for all calls to go through to your company's staff reliably. You cannot risk using a phone system that cuts off phone calls or fails to get...
What to Know About Outsourced Call Center Solutions
When people are looking for outsourced call center solutions, they turn to experts who offer custom solutions to all of their clients. They work hard to make sure that the process is seamless by offering superior customer support that keeps customers happy. These companies have an experienced...
Top Visited Articles
The Quiet Power of Post-Discharge Follow-Up Calls—Cutting Readmissions Before They Happen
Building a High-Performing Call Center Team: The Key to Better Customer Experiences
Harnessing the Power of Nearshore Solutions to Elevate Customer Experience
A Good Corporate Communications Consultant Doesn’t Have to Be a Permanent Employee
